1. Overview
Cloud version of all the add-ons listed above use JIRA Rest API to pull data from customer's JIRA Cloud instance in real-time.
Every request to the add-ons is validated using the JSON Web Token (JWT) passed from the JIRA Cloud Instance to the add-on.
The software for these add-ons is hosted on Linode cloud servers located in the Newark, NJ, USA datacenter and keycdn content delivery network.

2. Data storage
All the add-ons collect and store JIRA users' Name, Email Address, JIRA userkey, JIRA username, OAuth Authentication Token and Timezone information, along with the customers' add-on subscription information.

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For All-In-One Reports for JIRA and All-In-One Timesheets for JIRA add-ons, the JIRA issues data is stored in our database only for the Published Reports. For non-published reports

• Only the data related to report definition (such as field names, filter definition, sorting criteria etc.) is saved
• The results are discarded (results are saved only for the published report)
• Users can export the results for future use

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For All-In-One Tableau Connector for JIRA add-on, none of the JIRA issues data is stored in our database.

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3. People and access
Only authorized people on the support team have access to cloud servers. Support team accesses the servers to troubleshoot any problems with the application.

4. Backups
The storage database is backed up once every day and the backups are retained for 30 days.